• Tech FAQ

    • Question: When submitting a ticket, is it better if the Principal or Assistant Principal submits the ticket or the teacher in need?
      We prefer to have the person having the issue submit the ticket so we can communicate directly with them via the ticketing system. This helps us resolve issues much quicker when we can ask discovery questions and sometimes possibly resolve the issue remotely.

    • Why can't teachers install printers?

      The reason you are unable to install a printer driver or other software or program is due to the abuse of your Local PC Administrative Rights with the Emotet Malware that affected the majority of our district last fall. This Malware required local admin rights to install and run. Without those, to begin with, this would not have been possible. Emotet continues to be among the most costly and destructive malware affecting state, local, tribal, and territorial (SLTT) governments, and the private and public sectors. Please be advised that you must submit a ticket or see your local Tech Representative for these requests. We apologize for any inconvenience. For more information, please see: Alert (TA18-201A) Emotet Malware: https://www.us-cert.gov/ncas/alerts/TA18-201A

    • What do I do if I can't get into my network account (Login to the computer, email, etc:)?
      Please ask your Tech Rep to submit a ticket for you regarding your inability to access your account if you are incapable of submitting a ticket yourself. One we have a ticket we can reset your password for you.

    • How do I submit a ticket?
      To submit a ticket please go to https://morgank12.freshdesk.com

    • What does "Trust relationship" or "no server login" error mean when I try to log in to my computer?
      The reason a Trust Relationship error occurs is due to a computer attempting to log into the domain (MCS) and its computer account password is invalid. Computers in a domain (like users) have an account name and password. This password is synced with the local Domain Controller (server) and automatically updates their password every 30 days with the DC or updates the password upon joining the domain. If this computer is not used for more than 30 days, then the computer does not update its password with the DC and the account is considered to have expired. These computers will need to be rejoined to the domain. When you receive the error "There are no logon servers available to service the logon request", this indicates that your PC is unable to communicate with the Domain Controller to authenticate your Username and Password and allow log-in to the MCS Domain. This is most common with wireless connections, but can also occur on a wired connection. With a wireless machine, attempt connecting into an ethernet cable at your campus and logging in again. If this doesn't work, attempt adding @morgank12.org to the end of your username. If this is a wired machine, confirm that the cable is good and test with a known working machine, reboot your computer, and try again. These computers may also require a rejoin to the MCS Domain.